Q Is this practice the right fit for me?

A Our Practice Is Best Suited For Clients Who:

• Appreciate individualized, therapeutic care

• Value professional expertise and consistency

• Prefer a calm, focused environment

• Are seeking meaningful results rather than quick fixes

Our practice may not be the right fit for those seeking packages, discounted services or rapid, high-volume appointments.

*Before booking- Clients are responsible for reviewing the information provided on the website prior to booking.

*Before your first appointment- We encourage open communication regarding goals, concerns, and expectations. This allows us to determine the most appropriate session structure and ensure a strong therapeutic fit.

Q: I have the sniffles, a cough, or just a sore throat, other than that I feel fine. Can I come in for my massage?

A  Unfortunately no. You should really stay home and take care of yourself. The health and wellbeing of our clients and team members is of the utmost importance to us. We ask that you only come into the office for your appointment when feeling completely healthy. IF at ANYTIME over the last 24-72hours(1-3 days) you have experienced a fever, body aches, unusual headaches, coughing, nasal congestion, runny nose, sore throat, loss of taste or smell we ask that you please give us a call to reschedule your appointment.

If you arrive at the office with any of these symptoms, you will be asked to reschedule your massage.​

Q How long will a massage treatment last?

A The length of your session depends on how long of a session you schedule for yourself. 

30 minutes- Focused Therapeutic Session 
Targeted work for a specific area or concern. Ideal for maintenance care or addressing a clearly defined issue.

60 minutes- Standard Therapeutic Session
A comprehensive session suitable for full-body work or focused therapeutic care with measurable results.

90 minutes- Extended Therapeutic Session
Allows time for deeper therapeutic work, integration, and sustained relief. Recommended for chronic tension patterns or complex needs.

120 minutes- Comprehensive Therapeutic Session
Best suited for clients requiring thorough, unrushed care, complex therapeutic work, or a deeply restorative experience.

Q How do I schedule an appointment?

A Head on over to the service menu/book online tab and find the book online button. Once on the booking system website, once again press the book online button, follow the steps to find the day, time, and massage therapist you wish to see, to book the appointment the booking system will need to hold a card on file, please note that nothing is charged until after your scheduled appointment. If you received an online gift certificate you can use the code on the certificate instead of a debit or credit card to complete scheduling your appointment. Check your email after scheduling to make sure you receive a confirmation email from our booking system clinicsense.  IF YOU DO NOT receive a confirmation email then something went awry, and the appointment was not scheduled.  Only appointments with confirmation emails make it into our system, please double check you recieved this email.

Q I don't see the time or day available I need to schedule an appointment, what do I do?

A Due to the individualized nature of our work and limited appointment availability, clients may occasionally encounter a wait for preferred session times.

We appreciate your patience and encourage advance booking to ensure continuity of care.

When appointments are fully booked, a waitlist is available for clients seeking ongoing therapeutic care.   When an appointment is not available look for the waitlist button at the bottom of the booking screen.

Q What are the benefits of getting massage and bodywork on a regular basis?

A Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage and bodywork are also known to promote better sleep, improve concentration, reduce anxiety, and create an overall sense of well-being.​​​

Q I have Insurance and want to bill for my massage or ART session, does KPMT do that?

A Well we can't do that for you, but you can! Make sure your insurance has your referral from your Doctor or Chiropractor. On the back of your insurance card there is an address under a header that usually reads Submit To: Send your referral (if not already on file) and receipt(s) to this address and voila! You have billed your insurance, you can sit back and await reimbursement. 

Q Who should I book with for my first session? 

A Each Licensed Massage Therapist at KPMT specializes in different modalities. We have specifically hand picked a team of therapists who work together in order to get you back on track with your wellness goals. After listening to your goals we will be able to customize every session or refer you to one of our colleagues for the work you need. Also, having a session with each therapist will give you a chance to experience our style and decide for yourself which therapists style/technique is the best fit for you. 

Q Is it okay to talk during a massage session?

A The amount of communication you should engage in during your massage depends on your goals for the session. If you want a relaxing massage,talk as little as necessary and let your mind and body enter a meditative state. You can even practice mindful breathing, which lowers muscular tension and increases the benefits of your massage.  But, be sure to communicate if you need anything, increased/decreased pressure or even just a tissue, communication is key. ​​

Q What if my stomach growls during a massage—or worse?

A Massage therapists create “judgment-free zones” with their clients and understand that massages can sometimes lead to clients making strange noises, passing gas, or even have deeply emotional experience. If you feel the need to recall a memory, laugh, or even cry, your practitioner will understand and may ask you if you want to continue the massage or take a break.​​

Q Will I be naked during my massage?

A No matter what type of massage you receive, you’re in charge of how much you undress during your massage therapy session. Talk with your practitioner before your massage and specify the areas of your body on which you want them to work—and which to avoid. Your massage therapist will only expose the parts of your body they’re working on. If you feel uncomfortable with your massage, you can pause or stop it at any time.

Additionally, it should be noted that not all massage and bodywork techniques require the client to undress such as CranioSacral Therapy with Caitlin and Active Release Therapy with David Edwards-Smith.​​

Q What do I do during a massage treatment?

A Make yourself comfortable. If your therapist wants you to adjust your position, she/he will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable.

Many people close their eyes and relax completely during a session; others prefer to talk. It's up to you. It is your massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time​

Q How often should I get a massage?

A "Some is better than none." What does that mean? Well, it varies from person to person. If you are just looking for some occasional relaxation, then a session every 3-6 weeks may be fine for you.

However, if you are looking to address a specific condition, then it is recommended to go more frequently at first and then slowly taper down to a maintenance schedule. Sometimes more frequent 30 or 60 minute sessions can be effective until your goals are met and a maintenance schedule is in place. 

Frequency of sessions should be discussed with your practitioner after your treatment when he/she has a better hands-on understanding of your particular issues.​​​

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